13

DOCUMENTATION

13.1
General
All CPE designed for connection to the Telecom Network shall be supplied with appropriate documentation. The requirements for documentation will vary according to the intended function and complexity of the CPE in question.

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13.2
Documentation requirement
Documentation should cover the following topics:

(1) Installation Instructions This would normally include:-
(a) Unpacking instructions.
(b) Assembly instructions.
(c) Instructions for connection to Power Supply, Telecom Network, and other equipment.
(d) Setup instructions.

(2) Operating Instructions

(3) Special Conditions

(a) The 'Special Conditions' will usually be set as a result of the equipment with either a requirement less stringent than Telecom's objective, or a limitation in the equipment capability which may prevent access to a particular network function.

(b) These conditions shall be documented as warning notes and shall be either in the appropriate part of the User Documentation or contained in an to the User Documentation.

(c) A full list of the warnings is given in clause 13.3. The appropriate, if any, shall be listed in the Test Report under this clause (see3 of this Specification)

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13.3
Documentation Warnings
(1) The following is a list of the User Documentation Warnings. Most are taken from the text of this Specification, and in some circumstances additional warnings may be added where a circumstance is not covered by this Specification.

(2) Also there is a warning entitled "General Warning" which is applicable to all products and shall be included in the User Documentation in all cases.

(3) For the warnings taken from the text of this Specification, the relevant clause number and heading is given for ease of reference.

General warning

"The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services"

Warnings taken from Specification text

2.11.1
Compliance testing

(6) & (7) (Functional tests)
Typical warning for 56 kbit/s modems as an example:

"This equipment is not capable, under all operating conditions, of correct at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances"

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4.5.1
Off-hook line impedance (4)

"This equipment does not fully meet Telecom's impedance requirements. limitations may occur when used in conjunction with some of the network. Telecom will accept no responsibility should arise in such circumstances"

5.4.1General(decadic signalling)
(2)

"This device is equipped with pulse dialling while the Telecom standard is tone dialling. There is no guarantee that Telecom lines will always to support pulse dialling"

(3)

"Use of pulse dialling when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service"

(5)

"The decadic (or pulse) dialling on this device is unsuitable for use on the network in New Zealand"

5.4.2
Reverse numbering (decadic signalling)
(3)(4)

"The preferred method of dialling is to use DTMF tones as this is faster than pulse (decadic) dialling and is readily available on almost all New Zealand telephone exchanges. Further, pulse dialling on your modem is not directly compatible with the New Zealand reverse dialling standard. If pulse dialling is required for any reason, your communications software must be set up to record numbers according the following translation table.

Number to be dialled: 0123 4567 89
No. to program into computer: 0987 6543 21

Note that for DTMF dialling, the numbers should be entered normally"

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5.6.1
General requirements (automatic dialling devices)
(3)

"This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service"

5.6.4
Manual insertion of additional digits
(2)

"This unit will only work in conjunction with a tone signalling (DTMF) telephone, but some telephones may not be compatible. Since noise or speech from the telephone can upset dialling from this unit, errors may result if the devices are used together in other than quiet conditions"

"Where it is necessary to dial prefix digits, such as a Caller Display override code ("0196" or "0197"), this unit will have to be used in conjunction with an associated tone signalling (DTMF) telephone"

"Note that some telephones are NOT compatible with this unit and

errors may result if the two devices are used together in other than quiet conditions. The Telecom Faults Service is NOT to be called should such problems arise. In such cases, it is recommended that the prefix and wanted number are dialled manually"

5.6.5
User instructions
(4)

"If a charge for local calls is unacceptable, the 'Dial' button should NOT be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. DO NOT dial the area code digit or the '0' prefix"

6.3
Off-hook d.c. line characteristics
(3)

"This equipment may not provide for the effective hand-over of a call to another device connected to the same line."

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6.8
Recall and call waiting
(5)

"The recall facility of this product may not always operate correctly on parts of the Telecom network or on some PABX's available on the. If this is the case then 'recall' can be activated by 'flashing' the hook or repeat use of the recall button.

RECALL PROBLEMS WITH THIS PRODUCT ARE NOT TO BE REPORTED THE TELECOM FAULTS SERVICE"

6.9.4
Line grabbing equipment
(3)

"This equipment is set up to carry out test calls at pre-determined times. Such test calls will interrupt any other calls that may be set up on the line at the same time. The timing set for such test calls should be discussed with the installer"

"The timing set for test calls from this equipment may be subject to 'drift'.If this proves to be inconvenient and your calls are interrupted, then the problem of timing should be discussed with the equipment installer. The matter should NOT be reported as a fault to Telecom Faults Service"

6.11.1
All customer equipment (fail safe requirements)
(3)

"IMPORTANT NOTICE

Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use"

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7.5.1
General operation (ringer sensitivity and loading)

"This device only responds to Distinctive Alert cadence(s) DA'x' "

7.5.2
Ringer sensitivity
(3)

"This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line. If this occurs, the problem should not be referred to the Telecom Faults Service"

(4)

"This device may be subject to ringing or bell tinkle when calls are made from another device on the same line. If this occurs, the problem should not be referred to the Telecom Faults Service"

7.7.5
Locally generated ringing
(f) "Difficulties may be experienced with this device ringing some types of telephone connected to it. If this problem occurs, it should be referred to the equipment installer. The matter should NOT be referred to Telecom Faults Service"

(j)

"Devices designed to respond to particular ringing cadences may not respond when used with this equipment"

8.1.3
Automatic re-attempts to the same number
(2)

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications:-

(a) There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and

(b) The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt"

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8.1.4
Automatic calls to different numbers
(2)

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's Specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another"

8.1.7
User Instructions (automatic call set-up)
(b)

"This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service"

8.1.8
Call logging (automatic call set-up)
(b)

"The call log incorporated in this equipment does not record all answered calls. The call log, therefore may not agree with the Telecom account which may include calls not shown on the log"

8.2.1
Call answering (automatic answering equipment)
(2)

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's Specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing"

NOTE: Where warnings are required for 8.1.3, 8.1.4 and 8.2.1 they should be combined for readability as follows:

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's Specifications, the associated equipment shall be set to ensure the following conditions are met:

(1) For Repeat Calls to the same number:
(a) There shall be no more than 10 call attempts to the same number in any 30 minute period for any single manual call initiation, and
(b) The equipment shall go off-line for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next attempt.

(2) For Automatic Calls to different numbers:
The equipment shall go off-line for a period of not less than 5 seconds between the end of one call attempt and the beginning of the next attempt.

(3) For Automatically Answered Incoming Calls:
Incoming calls shall be answered between 3 and 30 seconds from the start of applied ringing."

8.5
Recording functions
(3)

"All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used and what is disclosed to any other party"

10.7.3
Distinctive Alert decoders
(3)

" This [equipment/decoder] must not be connected to the fixed wiring unless the connection is via a Telepermitted Line Break-in Arrangement. Any non-Telepermitted connection methods will void the Telecom wiring maintenance agreement"

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10.7.4
Fault clearance
(2)

"In the event of any problem with this device, it is to be disconnected, and a CPE item connected to one of its terminal ports may be connected directly in its place. The user should then arrange for the product to be repaired. Should the matter be reported to Telecom as a wiring fault, and the fault be proven to be due to this product, a call-out charge will be incurred"
(3)

"In the event of any problem with this device, the by-pass switch should be operated. The user is to then arrange with the supplier of the device to make the necessary repairs.

Should the matter be reported to Telecom as a wiring fault and the fault is to this device, a call-out charge will be incurred"

11.3.3
Type 2 decoders
(4) (a) User Manual Note example:-

"Any equipment designed to receive Caller Display information must be connected on the network side of this equipment"

(b) User Manual Note example:-

"This equipment is designed to receive and decode Caller Display information. Any additional equipment designed to receive on-hook data transmissions must be connected to the network side of this equipment"

(c) User Manual Note example:-

"Equipment designed to receive and decode Caller Display information must either be connected to ports 1 and 'x' etc., or be connected to the network side of this equipment."

(d) User Manual Note example:-

"Equipment designed to receive and decode Caller Display information must either be connected to ports 1 and 'x' etc., or be connected to the network side of this equipment."

11.3.4
Access to the network via Type 2 decoders
(2) (b)

"To make emergency calls, any other calls in progress must first released."

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